# Join Moonton Indonesia: Career Opportunity as a Customer Service Agent for Mobile Legends: Bang Bang
The mobile gaming industry continues to experience unprecedented global expansion, with millions of dedicated players connecting daily in competitive digital arenas. At the absolute forefront of this entertainment revolution stands PT Monster Entertainment Indonesia, commercially recognized as Moonton Indonesia. As the subsidiary of Shanghai Moonton Technology Co., Ltd., the company is the creative force behind Mobile Legends: Bang Bang (MLBB)—the iconic 5v5 mobile Multiplayer Online Battle Arena (MOBA) game that has taken the global market by storm.
To maintain its exceptional player support standard and foster a thriving community, Moonton Indonesia is opening its doors to passionate, highly motivated professionals for the position of Customer Service Agent.
## The Rise of Moonton Indonesia and the Legacy of MLBB
Since its launch, Mobile Legends: Bang Bang has established absolute dominance across Southeast Asia. Designed around intense 5v5 real-time strategy where two opposing teams defend their bases while attempting to demolish the enemy stronghold, MLBB has redefined competitive mobile gaming.
Moonton has continually elevated the game's profile through monumental esports achievements:
* Esports Pioneer: MLBB made history as a featured esports title at the 2019 Indonesia President's Cup and represented competitive gaming at the 2019 SEA Games in the Philippines.
* Premier League Leader: The Mobile Legends: Bang Bang Professional League (MPL) stands as the largest and most-watched mobile MOBA league across Southeast Asia.
* Franchise Innovator: Moonton introduced Southeast Asia's first franchise-based esports league model right in Indonesia.
* Unrivaled Engagement: Generating over 700 hours of live-streamed competitive content, the league has accumulated well over 2.5 million cumulative watch hours, setting the standard for professional esports across the region.
Driven by a core culture of continuous learning, rapid adaptation, and collaborative innovation, Moonton Indonesia actively welcomes ambitious talent ready to shape the future of interactive entertainment.
## Career Opportunity: Customer Service Agent
The Customer Service Agent serves as a vital bridge between the development studio and the global player base. This role is tailor-made for empathetic problem-solvers who live and breathe video games and understand the nuances of online player communities.
Primary Responsibilities
* Player Engagement: Promptly address player inquiries, resolve technical or gameplay concerns, log customer feedback, and maintain high satisfaction across multiple projects.
* Operational Synergy: Assist the operations team by delivering actionable feedback, proposing system optimizations, and tracking ongoing issues to elevate key operational performance metrics.
* Community Leadership: Oversee and guide community moderator teams effectively to ensure healthy, positive interactions across public channels.
* Project Support: Execute additional operational and administrative assignments directed by team supervisors.
Key Qualifications and Requirements
* Educational Background: Open to ambitious fresh graduates eager to kickstart their career in the gaming sector.
* Gamer Mindset: Deep personal passion for video games, coupled with a fundamental understanding of player psychology, behavior, and consumer habits.
* Industry Focus: Strong enthusiasm for building a long-term professional pathway within the gaming and esports industries.
Gaming Background: Active gaming experience is preferred; firsthand familiarity with Mobile Legends: Bang Bang* is a significant advantage.
* Multilingual Skills: Complete fluency in English and Indonesian. Additional proficiency in Malay or Tagalog serves as a distinct advantage.
* Professional Attributes: Mature approach to teamwork, proactive work ethic, ability to thrive under pressure, and strict adherence to corporate ethics.
## Comprehensive Employee Perks and Workplace Benefits
Moonton Indonesia believes that great work stems from a supportive, rewarding, and invigorating work environment. Team members enjoy an extensive array of professional and lifestyle perks:
Work-Life Balance and Wellness
* Flexible working schedule arrangements to support work-life integration.
* Comprehensive medical insurance coverage covering essential health needs.
* Targeted mental health initiatives and holistic wellness programs.
Campus Culture and Perks
* Daily subsidized office meals, fully stocked kitchen snacks, and complimentary afternoon tea.
* Modern, accessible office location designed for comfort and connectivity.
* Exclusive in-game perks, bonus benefits, and collectible game-themed merchandise during special company events.
Professional Development and Growth
* Dedicated mentorship programs designed to help new team members quickly master company operations and culture.
* Clear career promotion pathways alongside dynamic skill-building workshops and MOONTON Talks educational sessions.
* International collaboration opportunities with cross-functional global teams across the world.
Social and Team Bonding
* Annual company retreats, festive holiday celebrations, and frequent team-building activities.
* Highly competitive salary package accompanied by an attractive performance bonus structure.
## How to Apply