# Career Opportunity: Customer Service Store Supervisor in Mataram
Stepping into a leadership role within customer service requires a unique blend of operational expertise, team motivation, and problem-solving prowess. PT. Mitracomm Ekasarana, a prominent subsidiary of the Phintraco Group established in 1999, stands at the forefront of delivering comprehensive contact center solutions, business process outsourcing, and specialized workforce services. Backed by ISO 9001:2008 certification and a seasoned team of professionals, the organization is committed to driving excellence and efficiency for esteemed clients.
A high-priority career opportunity is currently open for a dedicated professional to join the workforce in Mataram. If you possess a passion for retail excellence and team leadership, this position offers an ideal platform to advance your career.
## Position Overview: Customer Service Store Supervisor (SPV)
* Location: Mataram City
* Employment Type: Full-time
The selected candidate will play a pivotal role in maintaining exceptional service standards and driving daily operational success on the ground. This position demands a proactive leader capable of steering a dynamic team toward shared performance objectives while ensuring elevated customer satisfaction.
Key Responsibilities
* Operational Oversight: Supervise daily store operations to guarantee seamless workflows and strict adherence to top-tier customer service standards.
* Team Development: Train, mentor, and inspire Customer Service Representatives to reach their full potential and maintain high morale.
* Performance Management: Conduct regular evaluations of team metrics, offering constructive feedback and actionable insights for improvement.
* Conflict Resolution: Take charge of escalated customer inquiries, addressing complex complaints with diplomacy and swift problem-solving techniques.
* Analytical Reporting: Generate detailed performance reports, analyzing service metrics to identify trends and operational bottlenecks.
* Service Enhancement: Continuously pinpoint areas of opportunity to elevate the overall customer experience and streamline service delivery.
Candidate Qualifications
* Educational Background: Minimum Diploma (D3) degree holder from any major.
* Professional Experience: At least 1 year of proven experience working as a Team Leader or Supervisor within a customer service or retail environment.
* Target-Driven Mindset: Demonstrated ability to thrive under pressure and consistently meet or exceed performance targets.
* Industry Preference: Candidates with a strong background in retail stores, telecommunications gadgets, or cellular service providers will be given priority.
## How to Apply
Qualified candidates ready to take on this exciting challenge are encouraged to submit their applications promptly.
* Online Application: Apply directly through official digital channels.
* Email Submission: Send your comprehensive resume and application documents to [email protected].