# Empower Your Business Operations with PT Telmark Integrasi Indonesia
In today’s fast-paced corporate environment, the ability to streamline non-core business functions is a significant competitive advantage. Since our inception in 2016, PT Telmark Integrasi Indonesia has rapidly emerged as a leading force in the Business Process Outsourcing (BPO) sector. As a proud member of Quiros Networks, we specialize in providing comprehensive, end-to-end solutions that allow your leadership team to sharpen its focus on core strategies and long-term expansion.
By combining top-tier professional talent with cutting-edge technology and seamless system integration, we ensure your operational processes are not only efficient but also highly reliable and scalable.
## Our Core BPO Service Pillars
At PT Telmark Integrasi Indonesia, we understand that every organization has unique operational requirements. Our service suite is designed to integrate flawlessly into your existing workflow, covering essential functions including:
* Collections Management: Strategic recovery and account management.
* Customer Service: Enhancing client satisfaction through professional engagement.
* Telemarketing & Tele-surveys: Driving growth and gathering actionable market intelligence.
* Tele-verification: Ensuring data integrity and process compliance.
## Career Opportunities: Join Our Growing Team
We are currently seeking dedicated professionals to join our expanding team in Yogyakarta. We value talent that thrives on challenge and possesses the drive to excel in a high-performance environment.
1. Team Leader Desk Collection
This leadership role is critical to our collection success. You will be responsible for guiding your team to reach established targets while ensuring operational excellence.
* Oversee and coordinate all daily activities of the Desk Collection unit.
* Lead, mentor, and coach agents to ensure high performance and career development.
* Monitor team progress and generate comprehensive reports on collection milestones.
* Minimum Diploma (D3) or Bachelor’s (S1) degree.
* At least 1 year of experience as a Collection Team Leader, preferably within Fintech or the Banking sector.
* Proven experience in late-stage bucket collections or recovery processes.
* Proficiency in Microsoft Office, with advanced skills in Microsoft Excel.
* Exceptional communication and analytical thinking capabilities.
* Must be willing to be based in Yogyakarta; local candidates are strongly encouraged to apply.
2. Agent Desk Collection
As a frontline representative, you play a vital role in maintaining the financial health of our clients through professional communication and effective problem-solving.
* Engage with customers via phone and digital channels regarding loan repayments.
* Address client inquiries regarding payment methods and collection procedures.
* Educate customers on payment policies, terms, and conditions.
* Analyze payment data to provide guidance to customers with outstanding balances.
* Proactively offer solutions to resolve payment delays and facilitate successful outcomes.
* Minimum high school education (SMA/SMK).
* Strong negotiation and interpersonal communication skills.
* Solid analytical and problem-solving mindset.
* Ability to perform under pressure and meet strict monthly targets.
* Comfortable utilizing computer systems and digital communication tools.
* Minimum of 3 months experience in a Desk Collection role.
## Start Your Journey with Us
If you are ready to contribute your skills to an industry leader that values professional growth and technological innovation, we want to hear from you. Please submit your updated CV to our recruitment team at [email protected] and take the next step in your career with PT Telmark Integrasi Indonesia.