# Career Opportunities at PT Infomedia Nusantara: Join the Telkom Group Excellence
PT Infomedia Nusantara stands as a pillar of the Telkom Group, serving as a strategic hub for publishing, advertising, and communication services. Established in 1975 as Indonesia's pioneer in telephone directory services, the company has evolved significantly over the decades. Originally operating under the Elnusa GTDI subdivision of Pertamina, the organization underwent a transformative shift in 1984 with the formation of PT Elnusa Yellow Pages, eventually rebranding as PT Infomedia Nusantara in 1995 following a strategic investment by Telkom.
Today, the company is backed by a robust ownership structure, with 51% of shares held by Telkom and the remaining 49% by its subsidiary, Multimedia Nusantara. To meet the growing demand for comprehensive information services, Infomedia has expanded its operations into three core business pillars. As part of its continuous growth strategy, the company is pleased to announce new professional openings in March 2026 for high-caliber individuals eager to build a meaningful career within the Telkom ecosystem.
## Role Overview: Customer Service Representative (CSR)
The Customer Service Representative position is vital to maintaining the high standards of service excellence expected by Telkomsel users. Successful candidates will serve as the primary point of contact, ensuring that customer needs are met with precision and professionalism.
Primary Job Responsibilities
In this role, your daily functions will include:
* Service Delivery: Providing accurate information, processing service requests, and managing complaints regarding Telkomsel products for all subscribers.
* Issue Resolution: Managing the escalation of complex customer problems through established channels, such as Cookies ticketing or other designated Service Operation Support platforms.
* Data Accuracy: Documenting and categorizing every customer inquiry or purpose of visit at GraPARI outlets within the official Telkomsel application.
Candidate Qualifications and Requirements
To succeed in this position, applicants must meet the following criteria:
* Educational Background: Minimum Diploma (D3) degree holder.
* Academic Achievement: A minimum GPA of 2.75 for graduates from public universities (PTN) or 3.00 for graduates from private universities (PTS).
* Communication Skills: Exceptional verbal and written communication abilities, including proficiency in the English language.
* Professional Mindset: A strong customer-oriented approach, coupled with the ability to function effectively both independently and as part of a collaborative team.
* Residency: Preference will be given to candidates residing in the city or regency where the placement is located.
By joining PT Infomedia Nusantara, you are positioning yourself at the forefront of Indonesia’s telecommunications industry, gaining exposure to world-class service standards and professional growth within the Telkom Group.