# PT Ecogreen Oleochemicals Career Opportunity: Customer Service Executive
Building a successful career with a global industry leader often starts with seizing the right opportunity. PT Ecogreen Oleochemicals, a premier global manufacturer of natural fatty alcohols, is currently expanding its dynamic workforce. Recognized worldwide for producing high-quality saturated fatty alcohols, refined glycerin, and specialty esters, the company operates state-of-the-art manufacturing plants across Indonesia, Singapore, Germany, and France. Supported by a robust international marketing network spanning the United States, Europe, and Asia, PT Ecogreen Oleochemicals fosters a collaborative work environment driven by innovation and excellence. If you are looking to build a rewarding professional journey with a multinational enterprise, this current job opening may be your ideal next step.
## Job Vacancy Overview: Customer Service Executive (CSE)
PT Ecogreen Oleochemicals is actively seeking a talented and driven professional to fill the Customer Service Executive (CSE) position. This role plays a vital part in maintaining exceptional client relationships, managing global transactions, and ensuring seamless communication across international markets.
Key Responsibilities and Professional Competencies
To thrive in this role, candidates must demonstrate a strong understanding of global trade logistics and client relationship management. Daily duties typically involve coordinating international shipments, managing customer inquiries, and collaborating with cross-functional teams.
* Facilitating smooth communication with international clients across various regions.
* Handling order processing, tracking, and fulfillment operations meticulously.
* Managing international trade documentation and payment mechanisms efficiently.
Candidate Qualifications and Requirements
The company maintains high standards for its workforce to ensure continued global leadership. Applicants must meet the following mandatory criteria:
* Educational Background: Possess at least a Bachelor’s Degree (S1) in Business Studies, Business Administration, English Literature, or an equivalent relevant discipline.
* Language Proficiency: Must be highly proficient in both English and Mandarin, covering advanced written and spoken capabilities.
* Experience: At least one year of professional working experience in a related field is preferred; however, exceptional fresh graduates are strongly encouraged to apply.
* Technical Knowledge:
* Thorough understanding of international payment systems, including payment processing via Letter of Credit (L/C).
* Familiarity with standard global delivery agreements and Incoterms.
* Strong operational competency in Microsoft Office applications.
* Soft Skills: Exceptional interpersonal, negotiation, and communication skills.
* Residency Preference: Preference will be given to candidates who are official residents of Batam.
## Important Recruitment Guidelines and Application Notice
PT Ecogreen Oleochemicals upholds a transparent, merit-based recruitment policy. Candidates should take note of the following administrative guidelines before submitting their applications:
* The company holds complete and absolute authority to select candidates based strictly on organizational needs and internal qualifications.
* All recruitment decisions made by management are final and legally binding.
* Only shortlisted applicants who successfully meet all administrative requirements will be contacted directly by the official recruitment team for subsequent interview stages.
* Submission Warning: Applicants are permitted to submit the online application form only once. Please double-check all inputted data, personal details, and uploaded documents for accuracy before clicking the final submit button.